Frequently Asked Questions

You need to provide: Full name, Identity Details (PAN/Aadhaar/DL/Passport etc), age, gender, mobile number, complete address, department related to your issue, subject of complaint, detailed description, and upload your Identity Details (PAN/Aadhaar/DL/Passport etc).

No, submitting a grievance through this portal is completely free of charge. This is a government service provided to citizens at no cost.

You can track your grievance using either your Ticket ID or the mobile number used during submission. Visit the "Track Grievance" page, select your preferred method, and an OTP will be sent for verification before showing the current status.

Timeline: Acknowledgment within 24 hours, Initial response within 3 days, Most grievances resolved within 7 days, Complex cases may take up to 15 days. You will receive SMS and email notifications about status updates.

Yes, you will receive SMS notifications on your registered mobile number and email updates (if provided) at each stage: submission confirmation, acknowledgment, assignment to department, progress updates, and final resolution.

Mandatory: Clear copy of your Identity Details (PAN/Aadhaar/DL/Passport etc). Optional: Documents related to your grievance such as receipts, photos, official correspondence, application copies, or any evidence supporting your complaint. Maximum file size is 5MB per document.

Supported formats: PDF, DOC, DOCX for documents; JPG, JPEG, PNG for images. Each file must be under 5MB. You can upload up to 5 supporting documents along with the mandatory Identity Details (PAN/Aadhaar/DL/Passport etc).

Identity Details (PAN/Aadhaar/DL/Passport etc) is mandatory for online grievance submission as per government guidelines. If you don't have one, please visit the nearest Aadhaar/Passport/PAN etc enrollment center to get enrolled, or submit your grievance offline at the District Collectorate office.

Yes, if you're not satisfied with the resolution, you can reopen the grievance within 30 days of closure. A new ticket will be created and linked to your original complaint. Provide additional details about why the resolution is unsatisfactory.

If your grievance exceeds the expected timeline, it will be automatically escalated to higher authorities. You can also contact our helpline at 1800-123-4567 or email support@jharkhand.gov.in for immediate assistance.

After resolution, you will receive a feedback form via SMS and email. You can rate the service quality, resolution effectiveness, and provide suggestions for improvement. Your feedback helps us enhance our services.

Ensure your file is under 5MB and in supported format (PDF, DOC, DOCX, JPG, PNG). Try refreshing the page or using a different browser. Clear your browser cache if the problem persists. For continued issues, contact technical support.

Check your mobile network, ensure the number is correct, and check spam folder for SMS. Wait for 2-3 minutes before requesting a new OTP. If the issue persists, try tracking with Ticket ID instead, or contact our helpline.

Yes, our portal is fully responsive and optimized for mobile devices. You can submit, track, and manage grievances from your smartphone or tablet using any modern web browser.