Grievance Guidelines
Complete guide for submitting effective grievances and understanding the process.
Citizen First
Your satisfaction is our priority
What Can You Complain About?
Service Issues
- Poor public service delivery
- Administrative delays or inaction
- Corruption or misconduct by officials
Infrastructure & Welfare
- Infrastructure related issues
- Public welfare scheme problems
- Government service accessibility
What Cannot Be Complained About?
- Court matters or legal disputes
- Personal disputes between individuals
- Commercial or business disputes
- Matters under investigation
- Policy decisions of the government
- Sub-judice matters
How to Submit an Effective Grievance
1
Be Specific
Clearly describe with dates, places, and people involved
2
Provide Evidence
Attach relevant documents, photos, or receipts
3
Choose Right Department
Select appropriate department responsible
4
Use Clear Language
Write in simple, understandable language
Response Timeline
Acknowledgment
24 hours
Initial Response
3 days
Resolution
7 days
Complex Cases
15 days
Contact Information
Helpline
1800-123-4567
Email
support@jharkhand.gov.in
Office Hours
10:00 AM - 5:00 PM