Terms of Service

1. Definitions

In these Terms of Service, the following definitions apply:

• "Portal" refers to the Bokaro District Grievance Portal, including all associated websites, mobile applications, and digital services.
• "We," "Us," "Our" refers to the Bokaro Administration and its authorized representatives.
• "You," "Your," "User" refers to any individual or entity accessing or using the Portal.
• "Services" refers to all grievance-related services provided through the Portal.
• "Content" refers to all information, data, text, documents, images, and other materials submitted through the Portal.
• "Account" refers to the user profile created to access Portal services.

2. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you and the Bokaro Administration. By accessing or using the Portal, you agree to comply with and be bound by these terms.

If you do not agree with any part of these terms, you must discontinue use of the Portal immediately. These terms apply to all visitors, users, and others who access or use the Portal.

3. Portal Description and Purpose

The Bokaro District Grievance Portal is an official government platform designed to:

• Facilitate the submission of citizen grievances and complaints
• Provide transparent tracking of grievance status
• Enable efficient resolution of public service issues
• Maintain records for administrative and audit purposes
• Improve government service delivery through citizen feedback

4. User Registration and Accounts

To access certain features of the Portal, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use
• Use only one account per individual

Identity Verification: You may be required to provide government-issued identification (such as Aadhaar) for account verification and service access.

5. Acceptable Use Policy

You agree to use the Portal only for lawful purposes and in accordance with these Terms. Acceptable use includes:

• Submitting genuine grievances related to government services
• Providing accurate and truthful information
• Respecting the rights and privacy of other users
• Following all applicable laws and regulations
• Using the Portal's features as intended

6. Prohibited Activities

You are expressly prohibited from:

• Submitting false, misleading, or fraudulent information
• Using the Portal for commercial or promotional purposes
• Attempting to access unauthorized areas or data
• Interfering with Portal operations or security
• Uploading malicious software or harmful content
• Impersonating government officials or other users
• Violating any applicable laws or regulations
• Abusing the grievance system with frivolous complaints

7. User-Generated Content

When you submit content through the Portal (including grievance descriptions, documents, and feedback), you retain ownership of your content but grant us necessary rights to process and address your grievance.

You represent and warrant that your submitted content:

• Does not infringe on third-party rights
• Is accurate and not misleading
• Complies with all applicable laws
• Does not contain offensive or inappropriate material

8. Privacy and Data Protection

Your privacy is important to us. The collection, use, and protection of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Portal, you consent to the processing of your personal data as described in our Privacy Policy.

9. Intellectual Property

The Portal and its original content, features, and functionality are owned by the Bokaro Administration and are protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute Portal content without permission
• Use government logos or trademarks without authorization
• Create derivative works based on Portal content
• Reverse engineer or attempt to extract source code

10. Disclaimers and Limitations

The Portal is provided on an "as-is" and "as-available" basis. While we strive to maintain high service standards, we do not guarantee:

• Uninterrupted or error-free operation
• Complete accuracy of all information
• Specific resolution timeframes for all grievances
• Availability of all features at all times

The Bokaro Administration shall not be liable for any indirect, incidental, or consequential damages arising from Portal use.

11. Indemnification

You agree to indemnify and hold harmless the Bokaro Administration from any claims, damages, or expenses arising from your use of the Portal or violation of these Terms.

12. Termination

We may terminate or suspend your access to the Portal immediately, without prior notice, for conduct that violates these Terms or is harmful to other users or the Portal.

You may discontinue use of the Portal at any time. Upon termination, your right to use the Portal ceases immediately.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India and the District of Bokaro. Any disputes shall be subject to the exclusive jurisdiction of the courts in Jharkhand.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with the updated effective date. Continued use of the Portal after changes constitutes acceptance of the modified Terms.

15. Contact Information

If you have any questions about these Terms of Service, please contact us: